To complete your purchase, simply choose the desired item(s) and add them to your shopping cart. Afterward, navigate to the checkout page where you'll be prompted to provide your personal details and complete the payment process. Please verify the accuracy of your information to guarantee the seamless delivery of your order and ensure that all necessary details are received without any issues.

If you happen to be in Bali, we extend a warm invitation to all our valued customers! If you're someone who enjoys the delightful experience of hands-on shopping, we encourage you to visit our Pyramids of Chi shop. Our gift shop is brimming with a wonderful array of items waiting to be discovered. Come on down, explore the treasures in person, and make your selections right here at our physical location. Our friendly staff is ready to assist you and make your shopping experience truly enjoyable. We look forward to welcoming you at our physical location.

Australia and USA:

Flat standard shipping: 300k IDR postage + handling

Express: 600k IDR postage + handling

Free standard shipping for orders above 3.5 million IDR

Free Express Shipping on all orders over 5 million IDR

Bali:

Free delivery within Bali for orders above 2 million IDR

Go Send / GoJek standard pricing applies for orders under 2 million

Please note we will contact you via the email or what’s app number provided to inform you your order is ready and request your delivery address. We / or you if you wish, will book the driver and you will pay the driver upon delivery or via the app in advance. Please tip the driver if you can. They will so appreciate it!

Prices will vary dependent on your location in Bali and distance from Pyramids of Chi.

Indonesia (outside of Bali)

Standard shipping: 120k IDR

Express: 300k IDR

Free standard shipping for orders above 3.5 million IDR

Enjoy Free Express Shipping on all orders over 5 million IDR

We choose to use DHL shipping and local well-respected carriers.

Please note that once your order leaves our care we cannot guarantee it’s definite arrival date.

We can only supply an approximate window of arrival.

No refunds or exchanges will be issued due to late / delayed carrier transit times and peak periods (holidays, religious ceremonies).

We will endeavor to assist you with tracking whenever possible.

Please contact our customer service team for assistance at retail@pyramidsofchi.com

Please note that shipping fees do not cover potential customs taxes, duties, or additional charges imposed by the destination country's customs. Any such fees are the responsibility of the customer and may be applied upon delivery.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Yes, we currently ship to Australia, the United States, and Indonesia.

If you are interested in ordering from another country, please contact our customer service team for assistance at retail@pyramidsofchi.com We will try our best to accommodate your request.

Shipping fees do not cover potential customs taxes, duties, or additional charges imposed by the destination country's customs. Any such fees are the responsibility of the customer and may be applied upon delivery.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

We aim to ensure that you receive your order as quickly as possible.

Once you have placed your order, we will send you a confirmation email to track the status of your order. We get to work processing it within 24-48 hours.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the "order history" section on your account page on the website.

We choose to use DHL shipping and local well-respected carriers. Once your order has been placed and we have prepared it for shipping, we will provide you with a tracking number.

We will endeavor to assist you with tracking whenever possible.

Please contact our customer service team for assistance at retail@pyramidsofchi.com

We choose to use DHL shipping and local well-respected carriers.

Please note that once your order leaves our care we cannot guarantee it’s definite arrival date.

We can only supply an approximate window of arrival.

Although we make every effort to ensure timely delivery, we recognize that unforeseen circumstances are inevitable. External factors beyond the control of Pyramids of Chi Shop and our courier, such as extreme weather conditions and technical issues, may lead to occasional delays. We appreciate your patience and understanding during such instances.

You can purchase on our website using a debit or credit card.

We additionally offer support for Amazon Pay, Apple Pay, AstraPay and Google Pay.

If you own an Indonesian bank account you can also pay by bank transfer via Virtual Account.

You can chose these payment methods at checkout.

Yes we do! Our discounts and promotions occur periodically, featuring seasonal specials and sales that you won't want to miss. By subscribing to our newsletter, you'll be well-informed about upcoming opportunities to save on your favorite products. Don't miss out—sign up today!

Shipping fees do not cover potential customs taxes, duties, or additional charges imposed by the destination country's customs. Any such fees are the responsibility of the customer and may be applied upon delivery.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

In the event you wish to cancel or modify your order, please contact us: retail@pyramidsofchi.com

Upon receiving your cancellation request, we will check and reach out to our warehouse to request for your order to be canceled. Once confirmed, we will contact you.

If we are unable to process the requested cancellation immediately, it is usually because the package has already been shipped.

Yes, we do. To return an item:

Make sure it was purchased from our online store.

Ensure it hasn't been used.

Request the return within 14 days of delivery.

Complete the return within 14 days of the request.

Contact our support at retail@pyramidsofchi.com

Returns within Indonesia are free. Refer to the delivery paper for instructions.

Returns from outside Indonesia are the buyer's responsibility. Contact our support for more details retail@pyramidsofchi.com

Returns are confirmed within 14 days of receiving the package at our warehouse. Once accepted, reimbursement, exchange, or credit is issued within 14 days.

For further assistance, contact us at retail@pyramidsofchi.com

Exchanges follow the same conditions as returns. When arranging your return with our support, mention that you'd like an exchange. We will check to confirm that we have the item in stock and can be exchanged.

We do accept returns in respect to the following conditions:

The item must have been sold on our online store

The item shouldn't have been used in any way

The return or exchange request is made within 14 days of delivery

The return is made within 14 days of the return or exchange request

To ask for a return, please contact us at retail@pyramidsofchi.com

To ensure the perfect fit, we recommend visiting the individual product page of the item you're interested in. Sizing information is specified on each product page, providing you with accurate details to make the right choice for clothing and jewelry. Simply navigate to the product you're eyeing, and you'll find size-related details to guide your selection.

For detailed information on the materials used in each product, we encourage you to visit the individual product page. Specifics regarding material construction can be found on these pages, ensuring you have comprehensive details about the materials used in the product you're interested in. Simply navigate to the product of your choice, and you'll find the relevant material information.

To discover whether a specific product is handmade, we recommend visiting the individual product page. Details regarding handmade construction, when applicable, will be clearly specified on each product page. Keep in mind that, due to the nature of handmade items, slight variations from one item to amother may occur. Embrace the uniqueness of each creation!

You can easily reach our customer support team by email at retail@pyramidsofchi.com

To assist you effectively, please provide your order number, a detailed description of the issue, and any relevant images if applicable.

Our customer support team is available during regular business hours. Please check our contact page for specific hours of operation.

We strive to respond to all inquiries promptly. You can typically expect a response within 24 to 48 hours during our regular business hours.

Currently, we provide support only through email.